Returns & Refunds
Last updated: November 2025
All products sold on this website are custom-made, made-to-order, or printed on demand. Because of the personalized nature of my work, all sales are final.
However, I want you to love your purchase. If your item arrives damaged, misprinted, or defective, please contact me within 7 days of delivery with photos of the issue. I will gladly offer a replacement or store credit depending on the situation.
Refunds are not offered for:
buyer’s remorse
incorrect size, color, or design chosen at checkout
delays caused by shipping carriers
If you have any questions or concerns, email me anytime at kyle@lensoffrey.com
Privacy Policy
Last updated: November 2025
Your privacy is important to me. This website collects only the information needed to process your order and operate the store.
What I collect:
Name, email address, and shipping information
Payment details (processed securely by WooPayments, PayPal, or your chosen method — I never see or store full credit card numbers)
Basic analytics to understand website performance
How your data is used:
To process orders
To provide order updates
To improve the website experience
I never sell or share your personal information with third parties, except trusted services needed to operate the store (payment processors, shipping services, email notifications).
You may request the deletion of your personal data at any time by emailing kyle@lensoffrey.com.
Terms of Service
Last updated: November 2025
By purchasing from this website, you agree to the following:
All products are offered as-is and may have minor variations due to the handmade/printed nature of the work.
Prices, product availability, and designs may change at any time.
I reserve the right to refuse or cancel orders at my discretion, including suspected fraud.
Shipping times are estimates only; I am not responsible for carrier delays.
By completing checkout, you acknowledge that you have read and understand the Refund & Returns Policy.
If you have any questions about these terms, contact me at kyle@lensoffrey.com.
Shipping
Shipping Information
Last updated: November 2025
I proudly ship worldwide. Orders within Canada and the USA are processed normally through the store and shipped using the best available carriers.
For all international orders, shipping rates and delivery options vary by region. Because of this, these orders are handled directly on a case-by-case basis to ensure accurate pricing and safe delivery.
If you live outside Canada or the USA, please contact me at kyle@lensoffrey.com before placing an order to receive a custom shipping quote.